The old adage ‘proper planning prevents piss poor performance’ certainly applies to community engagement activity.
Here at Slough we have a developed the following 8 staged checklist to help staff get the most out of running their local community engagement activities:
1. Set your objectives
- Do you understand the context for your engagement activities and what’s driving them?
- Do you understand where your engagement activity sits within the Councils policy/planning cycles?
2. Set project parameters
- Have you identified all of the goals, outputs and outcomes you want to achieve?
3. Understand your community
- Have you undertaken enough research to understand the communities you need to engage with?
- Are you clear what you need to know and from whom?
- What level of engagement do you need to use with each groups?
4. Set up your engagement activities
- Have you chosen the right engagement methods/techniques to reach the groups you need to engage with?
5. Identifying and managing risk
- Have you developed plans to deal with all of the risks associated with carrying out your engagement activities?
6. Publicity
- Do you have a social media strategy and or communication plan to advertise your activities to the groups you need to work with?
7. Launch
8. Close, analyse and feedback
- Are you clear what methods and criteria you will use to evaluate your engagement activities and feedback to residents?
- You’ll get the best results from your engagement process if you plan it properly.
Giant:
Amanda Renn
Policy & Communications Team
Slough Borough Council
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